Ozodo gives your support team a unified workspace to capture, assign, track, and resolve customer complaints — with SLA enforcement, full audit history, and real-time visibility.
A streamlined process that keeps customers informed and agents focused on what matters.
The customer fills out a simple web form or logs into the portal. They instantly receive a unique ticket number and email confirmation.
The ticket is routed to the right agent or team. Agents investigate, communicate, and update the status — all within one workspace.
The agent marks the ticket resolved. The customer is notified automatically. Full history and audit trail are preserved.
Ozodo brings every tool your team needs into a single, cohesive platform — no duct tape required.
Capture complaints from the web form, customer portal, or API. Every ticket gets an instant reference number, priority, and SLA deadline.
Set custom response deadlines per team or category. Overdue tickets are flagged automatically so nothing slips through the cracks.
Customers get a secure self-service portal to submit tickets, track status, view history, and communicate directly with your team.
Visualize your entire support pipeline across custom stages. Drag and drop tickets as work progresses, filtered to your assignments.
Reply to customers or leave internal notes in a single threaded view. Attachments, images, and full message history in one place.
Track resolution times, agent performance, SLA compliance, and ticket volume — with agent-wise and team-level breakdowns.
Whether you're a customer, a frontline agent, or a support manager, Ozodo gives you exactly what you need.
Structured issue details — product category, root cause, issue source, and more — give your team the context they need and your managers the analytics they've been asking for.